Privacy Policy

Kala Johare operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kala Johare is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information:

• Contact details including your name, billing and shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment method, and transaction details.
• Account information including your username, password, preferences, and settings.
• Transaction information including items you view, purchase, return, or exchange, and your transaction history.
• Communications with us, such as customer support inquiries.
• Device information including browser type, network, IP address, and device identifiers.
• Usage information such as your interaction and navigation with the Services.

Personal Information Sources

We collect personal information from the following sources:

• Directly from you when you use the Services or communicate with us.
• Automatically through cookies and tracking technologies.
• From service providers acting on our behalf.
• From third-party partners and platforms.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: To fulfill your orders, manage your account, process returns, create a personalized shopping experience, and improve our Services.
• Marketing and Advertising: To send you promotional emails, messages, and personalized advertisements based on your interests.
• Security and Fraud Prevention: To protect accounts, detect fraudulent or unauthorized activity, and ensure safety.
• Communicating with You: To respond to your inquiries, provide support, and maintain customer service.
• Legal Reasons: To comply with laws, respond to legal requests, or enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for the following purposes:

• With Shopify and service providers (e.g., for payments, fulfillment, IT, analytics).
• With marketing and business partners for advertising and promotional purposes.
• With third parties when you authorize or direct us (e.g., for social login or shipping).
• With affiliates or within our corporate group.
• In business transactions (e.g., mergers) or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes your personal information to provide and improve the platform. Shopify may also use data across its network of merchants for analytics and features. For more information, visit the Shopify Consumer Privacy Policy or manage your preferences via the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to other websites not controlled by Kala Johare. We are not responsible for the content, privacy, or security of these third-party platforms. Please review their policies before submitting personal data.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect data from children. If you believe your child has submitted personal data, please contact us to request deletion.

Security and Retention of Your Information

We use reasonable measures to secure your data, but no system is completely secure. Avoid sending sensitive information through unsecure channels.

We retain personal information only as long as needed to fulfill services, legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access or know what personal data we have about you.
• Request deletion of your personal data.
• Request correction of inaccurate data.
• Request a copy of your data (data portability).
• Manage email preferences or opt-out of promotional communications.

To exercise any rights, contact us using the details below or visit https://privacy.shopify.com/en.

We may verify your identity before processing requests. Authorized agents may act on your behalf with proof of consent.

Complaints

If you have concerns about how we handle your personal data, contact us. Depending on your jurisdiction, you may have the right to escalate your complaint to a data protection authority.

International Transfers

Your data may be processed outside your country. If we transfer data from the EEA or UK, we use legal mechanisms like Standard Contractual Clauses to safeguard your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised "Last updated" date. Continued use of our Services constitutes your agreement to these changes.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us at:

Email: Satyam@kalajohare.com

Last updated: August 5, 2025